£32K – £35K • Residents of Northern Ireland only
Niice (niice.com) is a Digital Asset Manager for creative teams, used by customers like Paramount, Fox Entertainment and Disney to share their brand assets (logos, photos, videos, campaigns, etc) in a more visual way.
We’re a proudly bootstrapped company, passionate about building software to help creatives do their best work. We're looking for an account manager to build strong relationships with our customers, understand their goals, and make sure they get the most out of our platform.
As our Account Manager, you'll be the friendly face of the company for our customers, making sure they're getting real value from our platform, spotting opportunities for growth, and keeping relationships warm. You'll work closely with the founder and the operations team to:
Please send your CV along with a bit about yourself, plus any other information or samples of work you’d like to share with us.
Unfortunately we are not in a position to sponsor visas or offer remote work outside of Northern Ireland.
Manage and strengthen existing client relationships and increase engagement
Onboard new customers with care and attention
Understand customer challenges and recommend product features to address them
Provide feedback to the business on customer needs and issues
Support customers in adopting the latest solutions and product innovations
Develop growth plans for key accounts, driving cross-sell and upsell opportunities
Maintain accurate account and sales records
Collaborate across Sales, Support, Ops, Development, and Marketing
Minimise churn and champion customer loyalty
Previous account management or customer success experience in an agency/the creative industries
Willingness to learn our product inside-out and keep up with industry trends
Strong communication skills - able to explain clearly and listen actively
Self-motivation and the ability to work independently without losing touch with the team
A proactive, problem-solving mindset - spotting opportunities before they're obvious
Comfortable using modern SaaS tools (CRM, project management, video calls, etc.)
Commercial awareness with the ability to negotiate and influence
A steady head under pressure and an approachable manner
Annual salary range £32K-35K, negotiable depending on experience
Generous holiday allowance: You’ll get 30 days of holiday per year, (including bank holidays). This increases each year you’re with us (up to a total of five additional days). We also close between Christmas and New Year, which doesn’t come out of your holiday allowance.
Remote friendly: If you live in Northern Ireland and don’t mind meeting up a few times a month, you can work from wherever you like
Private health care, including optical & dental
Company Pension
Social days: As we’re remote, we like to meet up a few times a year to let off some steam
Training allowance: Yearly training allowance for anything you like from books to online courses, in-person workshops and conferences
The opportunity to do interesting work with the world’s most creative brands
Made in sunny Belfast, Northern Ireland
